Your Welfare Benefits Rights

Everyone has the right to:

  • Apply for welfare benefits if you meet the eligibility criteria
  • Receive clear information about your benefits and how decisions are made
  • Challenge decisions you believe are wrong – first through a Mandatory Reconsideration, and if needed, at a First-tier Tribunal
  • Be represented or supported when challenging decisions
  • Reasonable adjustments during the claims and appeals process to meet your access needs
  • Confidential, independent advice when navigating the benefits system

At Action on Disability, we make sure that Disabled people, families, and carers know their rights and feel supported to use them.

A man with a cochlear implant sits facing two women; one woman is using sign language, and the other is holding some papers.

AoD provides free, confidential welfare benefits advice and information for Deaf and Disabled residents living in Hammersmith & Fulham.

Our experienced team works alongside Disabled people to identify and remove barriers within the benefits system. We can help you understand your entitlements, complete benefit applications, and challenge unfair decisions through reconsiderations and appeals.

There are also many helpful sources of guidance and information available through the trusted organisations listed below. They offer clear, accurate, and up-to-date advice on welfare benefits and rights.

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Citizens Advice

Citizens Advice offers clear, step-by-step guidance on all major benefits – including Universal Credit, PIP, ESA, Housing Benefit, and more. You can also find local Citizens Advice offices for in-person help and support.

Visit website
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Turn2us

Turn2us is a national charity supporting people experiencing financial barriers to independence. Their Benefits Calculator and Grants Search tools can help you check your entitlements and access financial support.

Visit website
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MoneyHelper

MoneyHelper provides impartial information about benefits, budgeting, and managing your finances. Their website explains how to apply for benefits, appeal decisions, and plan ahead with confidence.

Visit website
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Disability Rights UK

Disability Rights UK produces accessible factsheets on a wide range of benefits and rights affecting Disabled people, including detailed guides to Universal Credit, PIP, and ESA – written from a social model perspective.

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Text logo reading: "Disability Law Service. Fighting injustice for disabled people" in purple, orange, teal, and grey letters on a white background.

Disability Law Service (DLS)

Disability Law Service offers specialist legal advice for Deaf and Disabled people on welfare benefits, housing, and community care. They can assist with mandatory reconsiderations and appeals to ensure fairness and equality.

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Advicenow

Advicenow helps you find trusted local advisers and services for welfare benefits issues. Their guides explain your rights and how to access support to challenge unfair decisions.

Visit website
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AdviceLocal

AdviceLocal connects you with nearby organisations that provide advice on welfare benefits, housing, and debt. Simply enter your postcode to find support available in your area.

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Other Welfare Benefits Services

  • Two men sit at a purple table; one is holding paperwork and a pen, while the other, in a wheelchair, looks on and smiles.

    H&F Welfare Benefits Service

    Our H&F Welfare Benefits Service provides free, confidential advice and practical support to Disabled residents in Hammersmith & Fulham, helping you understand your rights and get the benefits you’re entitled to.

    Learn more
  • A man with a cochlear implant sits facing two women; one woman is using sign language, and the other is holding some papers.

    Your Welfare Benefits Rights

    We’ll signpost you to other organisations that offer expert advice on welfare benefits rights. Rather than duplicating existing services, we help you find reliable information and support quickly and easily.

    Learn more