Reception Volunteers
Our new Centre for Independent Living, opened in August 2022, needs friendly volunteers to welcome visitors and clients, answer phone calls, record information, and help keep our reception and meeting spaces safe, tidy, and welcoming.
This role could involve:
- Volunteering once, twice, or three times a week — for 2 hours, half a day, or a full day
- We’ll cover lunch costs and travel expenses (depending on available budget)
- Training and ongoing support provided
- Opportunities for volunteering to lead to paid work as your skills and confidence grow
- A regular volunteers’ peer support group to meet, share experiences, and learn together
Volunteering FAQs
Thinking about volunteering with us? Here are answers to the most common questions.
Yes! Our volunteer roles are flexible. Some roles may ask you to volunteer for a set number of hours per week, but there’s usually flexibility about when you complete them – we know life is busy.
For roles supporting Disabled people, we ask for a minimum six-month commitment to make the experience valuable for both of you.
There are lots of ways to get involved –here are some of the most popular roles:
- Reception Support:
Welcome visitors to the Centre, check emails, answer phone calls, and record information in our Salesforce CRM.
- Direct Support:
Support Disabled people one-to-one or in a group setting. This could include areas such as Welfare Benefits, Direct Payments, Youth or Employment Support.
- Communications Volunteer:
Help us share our message by writing stories, promoting AoD activities, raising awareness about Disabled people, and even creating short videos.
- Skills-Based Volunteering:
Have a particular skill or area of expertise? Tell us about it, and we’ll match you with a role where you can make the biggest difference.
One to one support roles: 18+
Other roles: 16+ (with parental/guardian consent if under 18)
There’s no upper age limit – we welcome volunteers of all ages.
Yes, all roles require a DBS check.
DBS checks are free for volunteers
You can register your certificate on the DBS Update Service for free
I have a criminal record – can I still volunteer?
Yes. If a DBS check is needed, you’ll be asked to tell us about your criminal record once you’ve been offered a role. We make decisions on a case by case basis and may suggest other suitable roles if necessary.
Volunteering shouldn’t affect your benefits, but we recommend you check with your Jobcentre or employment adviser to be sure.
No – we’ll reimburse you for reasonable, agreed out of pocket expenses (travel, meals, etc.).
Most roles include an informal chat with the Centre Coordinator. This helps us get to know you and gives you a chance to ask questions and make sure the role is right for you.
No – we don’t ask for references for volunteer roles.
Yes – you can request a reference at any time. We’ll confirm your volunteer dates and the role you did.
We aim to get volunteers started within four weeks. If your role requires a DBS check, it may take a little longer – but we’ll keep you updated throughout the process.
You’ll receive a local induction and, depending on your role, additional training may be provided.
You’ll have a named Volunteer Manager who provides ongoing support, guidance, and regular supervisions to discuss your progress and any extra support you need.
Still have questions? Email us at info@aod.org.uk – we’d love to hear from you.